Insurance contact centers across the nation are finding time and time again that hiring and retention are proving to be an ongoing problem and policy holders are feeling it.

In a time when attracting and retaining the right team members is one of, if not the most difficult task companies are facing, QRM has managed to not only retain its team but actually expand and welcome new team members. QRM, like many other companies, was forced to implement sudden changes to its work model. Luckily, QRM found success in this new model and is able to provide its team with a safe and healthy work environment while working as an extension of its clients’ internal teams, offering FNOL and FROI contact center services.

Rarely, if ever, does a one-size fits all approach actually FIT ALL. Don’t make this mistake with your claim reporting program. QRM is able to tailor a claim reporting solution to your organization’s individualized needs and goals. Read on to learn how…

A bad FNOL experience can push your policyholders over the edge and cause them to shop. Your claim intake service provider should understand and mitigate this risk. It’s time to elevate your claim reporting service with a partner that stands behind their service - QRM is that partner!

QRM’s performance is backed by the QRM Performance Guarantee. If we don’t meet SLA requirements, you don’t get billed!

QRM celebrates 22 years of success and premier FNOL reporting services. We are experts in the insurance industry on a mission to elevate your customer’s claim reporting experience. While we celebrate 22 successful years, we are grateful for our partnerships and look forward to many more years of prosperous relationships to come.