Need staff?
It’s no secret employers across all industries are facing a range of staffing difficulties.
According to the Society for Human Resource Management, recruiting is the number 1 concern for HR departments across the US in 2021.
Insurance contact centers across the nation are finding time and time again that hiring and retention are proving to be an ongoing problem and policy holders are feeling it.
According to a recent release from the U.S. Bureau of Labor Statistics published on June 8, 2021, the number of job openings reached a series high of 9.3 million on the last business day of April 2021 and the quits rate also reached a series high of 2.7 percent.
In a time when attracting and retaining the right team members is one of, if not the most difficult task companies are facing, QRM has managed to not only retain its team but actually expand and welcome new team members. QRM, like many other companies, was forced to implement sudden changes to its work model. Luckily, QRM found success in this new model and is able to provide its team with a safe and healthy work environment while working as an extension of its clients’ internal teams, offering FNOL and FROI contact center services.
QRM is a full-service 24/7/365 incident response center, servicing all lines of coverage, focused on intake and distribution of claim information. QRM offers a One Touch, One Call Claim Reporting Solution by entering all claim information directly into its client’s preferred claims system. This allows QRM team members to act as a complete extension of your company’s internal claims team. By partnering with QRM, your company can provide the highest quality customer claim experience without the headache of hiring and retaining your own claim reporting team!
Attracting talent during a worker shortage is a drain on your HR department and your company’s overall resources. Partner with QRM today to save money and resources while improving your overall claim experience.
Maurer, R. (2021, Jan. 5). Recruiting is Top HR Concern in 2021. SHRM. https://www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/recruiting-is-top-hr-concern-2021.aspx
U.S. Bureau of Labor Statistics (2021, June 8). Job Openings and Labor Turnover Summary. bls. https://www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/recruiting-is-top-hr-concern-2021.aspx